General FAQs


Our studio 

We are a fibre studio based in Co. Cavan reinvigorating the previous rich textile heritage associated with the area. Her unique yarns are inspired by the beauty of Ireland and are designed to become a part of your crafting projects. Our mission is to create sustainable yarns on ethically sourced fibre that is hand dyed and spun in Ireland with the emphasis on both material and process.

What is the best way to contact us? 

General enquiries: hello@olann.ie 

Are we on social media? 

Of course! You can find us on Instagram, Facebook and Ravelry. We love to update your social feeds with pretty pictures of yarn and from time to time use the live feed function on Instagram to let you guys see our workshop and what we are up to. 

Do we accept wholesale orders 

We do. If you are a LYS please feel free to email us at orders@olann.ie for our most up to date wholesale price list. 

Do we dye custom colours?

Yes, we currently dye custom colours for both designers and LYS. Contact us at wholesale@olann.ie to chat about possible colourways.

Yarn FAQs

How often is the shop updated?

We try to keep inventory updated as frequetly as possible for small batch production. The best way to catch updates on our inventory is through our social media and by subscribing to our newsletter.

What is dye to order?

At times, dye to order yarn will also be listed on the website. This is yarn that has yet to be dyed and there is a typical lead time of 2-3 weeks before delivery however we do aim for a 2 week turnaround.

How accurate are the photos to the yarn I will receive?

We have taken utmost care and diligence to make sure our photos are as accurate as possible. Some monitors or devices will produce a different result when displaying the photo. Our photos are for reference only.

Will you reserve skeins for me?

Unfortunately the shop updates operate on a first-come first-served basis. We are unable to reserve any skeins for individuals.

Yarn sourcing 

Our yarns come from little farms in South America that guarantee fair and humane treatment to their herds of sheep. We pre-wash our yarns to remove lanolin and any dust that may have been caught during the spinning stage. When the undyed hanks are delivered to us we store them carefully, in dry conditions and away from light. We only dye in small batches, this ensures each skein that passes through our hands gets the full care and attention it deserves. We use non toxic acid dyes and a food grade citric acid as our setting agent.

All the dye is exhausted from our dye pots so that there is zero nasty stuff being poured into our drains. Citric acid also looses its potency as it helps the dye absorb into the fibres. Rest assured, we are environmentally friendly. Water is often re-used to also minimise our water usage and wastage.After the dye process is completed, our freshly dyed yarn takes a long nice soak in gentle wool wash to ensure all that citric acid water is scrupulously rinsed from the yarn. Our yarn is now super clean and super soft and is ready for your crafty hands.

Why can I still see yarn but it's all sold out?

All our listings stay up for the duration of the month after a shop update to give customers a flavour of the range that we stock. We understand that this can be frustrating and a very unusual way to keep an online shop, but we dye small batches throughout the month and when we have enough stock we release it all at once. We feel this gives both you and I a better experience - for example, the website when open is a better experience, we usually have lots of colours on lots of bases, all our shipping is done in one big batch and it's also a very consistent way of operating a business when everything has to be hand dyed. 

How do I care for my scrumptious Olann yarn?

Here at Olann, we believe in caring properly for your yarn. Care for your yarn begins here in our studio when once the dyeing process has been completed we soak the yarn in a little wool soap to rinse away the citric acid and to leave your yarn springy clean. The dye is fully set before leaving Olann studios, so there is no reason for you to set it again (most feel the need to set with a vinegar but this is wholly unnecessary) once you receive it. However, as with all dyes some may bleed. Think of jeans, they sometimes can run a blue grey dye in the wash. Or consider a misplaced red sock in with all your sparkling whites. They don't come out so sparkling after. So take care when choosing your colours for a project. Bear in mind that if you choose a pale colour and also a bright red that bleeding may occur. We take no responsibility for your colour choices. Once your yarn is knit with we recommend using a wool specific soap on a gentle machine wash. We suggest not using bleach to your garment and not to tumble dry it either. We suggest drying your garment flat.


Shipping and Returns FAQs


Where do we ship to? 

We ship wordwide. Shipping costs are calculated at checkout. Orders shipped to Great Britain, Germany, France, Italy, Netherlands, Spain, Austria, Belgium, Switzerland, Czech Republic, Denmark, Estonia, Finland, Croatia, Hungary, Iceland, Lithuania, Luxembourg, Latvia, Malta, Poland, Portugal, Sweden Slovakia, Australia, Canada, New Zealand, Singapore, USA and Israel use the An Post Express service. Greece, Norway and Slovenia use An Post Priotity Parcel service. For all other countries An Post Courier Parcel service is used.     

I want to return my order 

Unused goods in its original condition (including packaging) may be exchanged or refunded within 14 days of you receiving your purchase. Refunds will be issued for the full invoice amount minus any shipping costs incurred. Shipping costs can be refunded if your items were damaged or was improperly shipped. For exchanges, we are happy to exchange unused yarns for alternate colours currently in stock within 14 days of you receiving your purchase. Final sale items and custom dye items are not eligible for return, refund or exchange unless final sale items or custom dyed items are damaged during shipping or defective.

How can I track my shipping? 

We use An Post as our shipping partner. To track your order simply click here.

I'm an international customer - what should I expect? 

International shipping can vary widely depending on the receiving country. In most cases, it takes a few weeks for international orders to arrive.

Customs fees and taxes are levied by the receiving country and are the buyer’s responsibility. We are not currently able to accurately predict what those import costs might be. Please research customs information for your country before ordering, as we cannot be held responsible for unexpected fees and taxes.