We accept all major credit cards and PayPal
We ship our yarns worldwide for a flat rate of €4.95. We use An Post registered express post which is insured and tracked. We aim to ship your order between 1-3 days after we have received your payment. We automatically combine orders placed on the same day shipping to the same address. Multi-day order are not combined. All international customers are responsible for their country's customs fees and duties. Olann is not responsible for these fees. Olann is not responsible for any package lost or stolen, or confirmed as delivered once they have been shipped. We cannot replace or issue a refund for packages lost, stolen, or confirmed as delivered once the package has left our workshop.
Returns and Exchanges
Unused yarn in its original condition (including packaging) may be exchanged or refunded within 30 days of the date of purchase. Refunds will be issued for the full invoice amount minus any shipping costs incurred. Shipping costs can be refunded if your items were damaged or was improperly shipped.
For exchanges, we are happy to exchange unused yarns for alternate colours currently in stock within 30 days of your purchase.
The return address has been stamped on your envelope already, but should you misplace your original envelope our returns address is:
Olann, Doohasson, Drung, Co. Cavan
We are open to working with both designers and LYS on custom colours. Please contact us at firstname.lastname@example.org and we will come up with some gorgeous colour options.